Update 1: 4 new sections were appended.
- How to use Galaxy S5 Finger Scanner?
- My fingerprint is not recognized by Galaxy S5 Finger Scanner, what can I do?
- How to change or reset alternative password for Galaxy S5 Finger Scanner ?
- Fingerprint is not accepted by Galaxy S5, and I forgot the alternative password for Galaxy S5 Finger Scanner, what can I do?
Galaxy S5 finger scanner is not a surprise to anyone in tech world.
If you own iPhone 5s, LG G2 or HTC One Max, you probably are using finger scanner now.
Actually, as early as in 2011, Motorola already equipped Atrix 4G with a fingerprint scanner. Of course, it was not found in subsequent models due to lack of acceptance from consumers.
So, what does make Galaxy S5 Finger Scanner unique?
As that in most other smartphones, finger scanner in Galaxy S5 can unlock your phone instantly by overriding other security settings, for example, pattern lock, PIN or passcode lock.
This is not new. Atrix 4G could already do this in 2011.
But Galaxy S5 finger scanner goes one step further by integrating with Samsung services and even third-party services (e.g., PayPal).
This is a big deal, and it makes Galaxy S5 finger scanner very unique. Remember, Apple’s Touch ID is only integrated with Apple’s own stores (e.g., iTunes store, App store and iBooks store). There is no third-party support at all.
Because Galaxy S5 finger scanner is integrated with Samsung account, you can use your fingerprint instead of entering your Samsung account password when purchasing contents with Samsung services (Samsung Hub).
You may be not impressed, because there are still very limited contents from Samsung Hub. Samsung account is not as useful as an Apple ID.
Galaxy S5 finger scanner is also fully integrated with PayPal, one of the most popular online payment systems. Now you can make faster and more secure payments via PayPal with the swipe of your finger.
This PayPal third-party support of Galaxy S5 finger scanner makes your online order very easy and secure.
Another unique feature of Galaxy S5 finger scanner is unlocking the private mode. You can keep some documents, videos and photos in private mode so that only your fingerprint can unlock them.
This will surely add some security to some of your private files.
Will Galaxy S5 Finger Scanner cause privacy issues?
Whenever fingerprint info is collected, we intuitively may concern about the privacy linked to such biometric identity info.
Samsung makes it clear that all fingerprint info is only saved locally. So the security of your fingerprint info depends on the security of the device, Galaxy S5. The privacy is under your hands, not Samsung’s.
As Samsung probably does not make copies of your fingerprint info, the privacy concern on Galaxy S5 finger scanner is not as big as that for iPhone 5s.
Very likely, Samsung does not save the fingerprint images as well. As Apple did, Samsung probably saves some sort of mathematical representation of your fingerprint in your Galaxy S5. This is different from your fingerprint image.
As such encryptions are one-way, very unlikely, your fingerprint image can be reverse-engineered.
How many fingers can I register for Galaxy S5 Finger Scanner?
Galaxy S5 finger scanner allows you to register up to 3 fingerprints.
Does Galaxy S5 Finger Scanner make you safer?
Finger scanner adds one additional layer to protect some private data on your S5, and makes it a bit easier to access you phone in a secured way.
Using fingerprint for online purchase is very likely safer than typing password, especially when you are using a public WiFi.
So far, there are no proven methods to crack the fingerprint info (reverse engineering fingerprint info to fingerprint images). In the worst scenario, if it is cracked or stolen, you can simply de-register your fingerprint info with PayPal or other third-parties.
In short, Galaxy S5 finger scanner will very likely give you more protection and convenience.
How to use Galaxy S5 Finger Scanner?
To use Galaxy S5 Finger Scanner, you need:
- setup an alternative password.
- register up to 3 fingerprints.
Whenever fingerprint is required, you can use this alternative password instead of your fingerprints if:
- you don’t want to use fingerprints.
- your fingerprints are not accepted by your S5 for whatever reason.
There is no easy way to reset this Galaxy S5 fingerprint alternative password. So, remember and write this password.
From Settings screen, tap Finger scanner.
If you are using the finger scanner first time, you need register at least one (up to 3) fingerprints before you can use the corresponding features:
- Fingerprint lock. Unlock your S5 screen with your fingerprint.
- Verify Samsung account.
- Pay with PayPal.
When registering your fingerprints, you need follow the on-screen instructions.
You need swipe your finger down from the location highlighted on the screen to the home button. It will ask you try several times to take a correct fingerprint. Please make sure your finger is dry.
Before saving your fingerprint info into Galaxy S5, fingerprint manager will ask you to set up an alternative password. This alternative password can be used whenever the fingerprint is asked.
The password must be alphanumeric (a combination of alphabetic and numeric characters). If your password does not meet the requirement, you will be asked to give a new one.
Write down your alternative password and put it in a safe place.
Once one or more fingerprint is registered through Fingerprint manager, you are ready to use the 3 main features of Galaxy S5 finger scanner.
My fingerprint is not recognized by Galaxy S5 Finger Scanner, what can I do?
If your fingerprint is not recognized, you may try:
- to ensure you are using the finger registered already. You can register up to 3 fingerprints only. The other 7 cannot be recognized by Galaxy S5 Finger scanner at all.
- to ensure that your fingers, the screen and the home button are clean and dry.
- to ensure that the Home button is not scratched or damaged by metal objects.
- to swipe your finger at a moderate speed to allow the device to recognize it, not too slowly, not too quickly.
You can always use the finger scanner alternative password when you can use fingerprints.
How to change or reset alternative password for Galaxy S5 Finger Scanner ?
The fingerprint alternative password cannot be reset through your Google account or Samsung account. The alternative password is saved locally in Galaxy S5, together with the fingerprints.
You can change the alternative password in Settings–Finger scanner–Change alternative password.
If you forget the alternative password, you can clear this password by de-registering all fingerprints. In other words, the alternative password will be cleared when there is no registered fingerprint info.
This is the only official way to reset the alternative password.
To de-register a fingerprint, you can enter fingerprint manager, tap the menu key (3 vertical dots), tap Deregister, then tap one of the fingerprint to remove/de-register it.
Alternatively, you can tap and hold any of the fingerprint until it is selected as shown below. Then tap the delete (dustbin) icon to de-register it.
Once all fingerprints are de-registered (removed), the alternative password will be removed automatically. So, you can register your fingerprints and setup a new alternative password again.
Fingerprint is not accepted by Galaxy S5, and I forgot the alternative password for Galaxy S5 Finger Scanner, what can I do?
In the worst scenario, your fingerprint is not accepted, and you forget the alternative password, there is NO way to reset the alternative password unless you perform a factory data reset.
If your phone screen is locked with fingerprint, and you cannot unlock it now, you can use Android device manager from your PC to unlock your S5 with your Google account. Google put a nice guide here.
Please note, Android device manager can unlock yoru phone, but it does NOT reset your finger scanner alternative password.
Samsung provides similar functions to unlock the phone or wipe the phone with your Samsung account here.
Do you have any questions with Galaxy S5 Finger Scanner?
Please let us know them in the comment box below.
To know more about Galaxy S5, please check our Samsung Galaxy S5 features explained page.
More how-to guides , tips and tricks for using Samsung Galaxy S5 are available at Samsung Galaxy S5 how-to guides page.
janine says
My fingerprint doesnt work and i forgot my backup password and i need it to add another fingerprint pleasee helpp
smith says
Settings> finger scanner> Fingerprint manager> top right corner click down drop n add fingerprint.
Kash says
What if all 3 of your fingerprints can’t be read? How do you make it work?
simon says
You can use the alternative password. With the alternative password, you can de-register the fingerprints and register again.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Kash says
But I can’t remember my alternative password either 🙁 So basically I forgot my fingerprint alternative password and my fingerprints can’t be read, is there any way to reset it without resetting the phone?
simon says
You probably have to backup your data and perform a factory reset.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .gladwin says
My print also doesn’t work and my backup password are forgotten.. worst part is I do not have a registered google adress wht now?
simon says
If you have no way to unlock the phone now, you probably have to reset your s5. You can visit Samsung service center and ask the staff to do it for you.
If you know what you are doing, you can remove the battery, then not the phone into recovery mode to reset the phone.
Please note, you will lose all your data when resetting the phone. You can try to backup your data to your pc through the USB cable connection first.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .julius caesar says
How can i reset my s5
simon says
Settings – backup and reset – factory data reset.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Cody Wallace says
When will we be able to add more fingerprints
simon says
Samsung may add more fingerprints in future update.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Twyler says
how do you recover your alternate password in the finger print scanner? The system keeps rejecting what I know is the correct password. I wrote it down but the system keeps rejecting it.
simon says
There is no way to recover the password. Probably, you have to do a factory reset to set a new one.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .zoey simpson says
I’ve just bought the new s5 galaxy and I put myn and my friends finger print on it and she’s set a password and we cannot remember it locked out my phone wot can I do
simon says
You can go to android device manager from your PC, locate your phone, then choose to unlock the phone. This will reset any passwords on the phone.
Of course, you need the Google account (the one used for the phone) to log in your Android Device manager.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .kage says
Hi im locked out of my s5 ive forgottn my emaik and password how can I reset my phone?
simon says
That will wipe app your data. You may try to retrieve the Gmail password first.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .jodie says
If i reset my fingerprint password will it reset my whole phone
simon says
No, it will not. If you want to reset the phone, you need tap factory reset (not in the same location).
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Joaquin Alberto Armenta says
How can u change your alternative password to something else
simon says
You can de-register all fingerprints. This will erase the password. Then, you can re-register fingerprints and set a new password.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .julius caesar says
How many digits are in alternative password…thanks
simon says
At least 6. And the alternative password must be number + letter (alphanumeric).
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Christy says
How do I disable the scanner so I don’t have to use it every time I swipe my phone?
simon says
Settings–lock screen–screen lock. Change it to swipe.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Christy says
Also I have forgotten my alternate password so can the above question be done without the alternate password?
simon says
Did you try your Google account password?
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Christy says
Yes that didn’t work
kristian m says
I have forgotten my alternate password but my fingerprint still works i have read that i can delete my fingerprint and my password will be reset is this true?
simon says
yes. If you delete all, you will be asked for a new one when you try to register new fingerprint.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .kristian m says
The only options i have on android device manager are ring & enable lock and erase can anyone help pls?
simon says
Choose lock. It actually unlocks the phone and resets/clear password.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .julius caesar says
Ive tried it but it cant locate my phone
simon says
You probably turned off location service. You can try to ring the phone. If it rings, you can still unlock it with android device manager.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .abe says
How do I change my fingerprint and alternative password? It keeps saying mine is wrong and there is no option to delete a fingerprint or change the alternative password.
Abe says
Is there no way to fix this? the only option I have is fingerprint>fingerprint manager (for which I have one fingerprint registered but I didn’t register it so obviously my fingerprint does not work and I have tried every alternative password I can think of and none work) How can I change my alternative password with out knowing the current one? There is no drop down option to delete a registered fingerprint on my S5 HELP!
simon says
Tap and hold fingerprint 1, you will then have the option to de-register it. Once you de-register all fingerprints, the alternative password will be cleared automatically.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .nic says
where will I find the fingerprint one to tap it
simon says
Settings–Finger scanner. Once register your fingerprints, you can use it to unlock the screen. You can also use fingerprints to access paypal.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Armel says
I dont see the option about paypal when I go into the finger scanner option… what to do??
simon says
It is inside PayPal app (log in options). Please note, you must download the PayPal app from Samsung apps, NOT from Google play store.
If course you need set up your PayPal about as well before you can go to the login options.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Kelly Funnell (nee: Mills) says
My fingerprint scanner has stopped working (for both prints I had saved). How do I erase the prints I have saved and create a new one?
simon says
Tap and hold the fingerprint, then you have the option to delete it.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .sam says
I just got the new s5 and set a finger scanning password but it doesn’t ask me for it when I unlock my phone. Is there something wrong?
David cooper says
Idk what the alternative password is when I fail the finger print scanner. Help plz
simon says
the password you specified when you started to register fingerprints.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .malich says
My cousin turned my finger print unlock off on my galaxy s5 in now when I try to turn it on it want let me click on it says administrator is off what do i do
Jennie says
My fingerprints aren’t working all of a sudden. Is there a way to reset them?
simon says
If you remember the alternative password, you can de-register the fingerprints.
If you forget the password and the fingerprints don’t work, you probably have to reset the phone.
If you just want to unlock the phone, you can use android device manager on your pc with your Google account.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Jennie says
How do I de-register the fingerprints??
simon says
Go to fingerprint manager, tap and hold the fingerprint, for example, fingerprint 1,then you have the option to de-register it.
Alternatively, in fingerprint manager, tap the menu key (3 vertical dots), you can find the de-register option, then you choose the fingerprint.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Patti D says
PLEASE HELP!!! I cannot remember my alternate password and when I select fingerprint it brings up screen with fingerprint scanner and above it says alternate password with X to exit. When I swipe my fingerprint it brings me back to home screen. I tried the device manager and it changed password to unlock screen but NOT the alternate password…..
Patti D says
Figured it out… thanks anyway!!!
Erika S says
What was it that you did? I am having the same issue
simon says
I guess he pressed too hard on home button when swiping fingers down. Your finger must swipe through the home button, but you should not press it when swiping over it.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .S.Muralidhar says
i have forgotten ultimate protection password pls help to recover the same
simon says
If the phone still accepts your fingerprints, you can de-register all fingerprints. Then the password will be cleared.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Rhoda says
Yup, this work, thank God!
Nauman says
I want to lock my other apps contacts, folders and gallery etc in my galaxy S5 with finger lock.. can you plz help me to find out tha app in this regard…
simon says
At this time, probably there are no such apps.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Rick Clephas says
https://play.google.com/store/apps/details?id=com.rickclephas.fingersecurity
Sisanda says
hi my fingerprint keeps on rejecting i after several times trying then it takes.
i dont know if the screen protector but that should be problem. please help.
when i watch the demos on you tube it seems to easy to unlock the phone
simon says
Screen protector normally is not a problem.
Most of the time, the problem is related to the way you swipe over the home button.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Valentin Gadinceanu says
Good afternoon,
My problem about this fingerprint scanner is about the 30 seconds ban. Lets say i have to make a call, an urgent one. If i miss fingerprint 5 times in a row (by any reasons), i have to wait 30 seconds to make a call… This can be very annoying and frustrating.
The way i see it: if i miss five times the fingerprint scanner, let me introduce the alternative password immediatly… not after 30 seconds.
Second annoying thing: i usually keep my S5 in my pocket. I choose the fingerprint scanner because the phone was constantly unlocking in my pocket and opened different applications without me knowing it. I hate password interface – result, i choose fingerprint scanner. Problem is that in my pocket the power button activates somehow (tight pocket), consumming the five fingerptint attemps. So i get the phone out of the pocket, miss a fingerprint or two… and bang 30 seconds ban.
This issues needs to be fixed somehow.
If i am missing a setting, please let me know.
Thank you.
simon says
I don’t think there are any settings for this. Pattern lock probably should work for better.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Sarah says
Oh my god I hate this function too! If the finger print scanner ever worked first time then it would be ok! But it always takes about 5 goes. I do not want to spend minutes of my life everyday waiting for my phone. Greatly inconvenient and pointless!!! What is the point? Please Samsung make there an option to switch this off. It is making me frustrated with this handset.
simon says
you can de-regster all of your fingerprints. This will essentially disable this feature.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Ben says
I set up fingerprint scanner but was not prompted to create alternative password. Now I can’t change the unlock method without entering the alt pw. Does the s5 come with a preset alt pw?
simon says
S5 always ask alternative password when your register fingerprints.
As your phone still recognize your fingerprint, you can go to Settings–Finger scanner–Fingerprint manager to de-register all fingerprints. Once all fingerprints are de-registered, the alternative password is erased. Now, if you start to register your fingerprints, it will ask you to provide a new alternative password.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Bjørn-Einar says
i can only choose between pin and password as screen lock. I can’t choose the other alternatives, it says “turned off by administrator, encryption policy or credential storage” please help
simon says
Very likely you set up any VPN accounts or any exchange email accounts on your s5.
If any of such accounts was added, you have to use pin or password. This is enforced by the system .
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .langfjell3 says
thanks!
matthew says
I used the fingerprint scanner to try and now I forgot the alternative password to disable it
simon says
Of your fingerprints are still accepted, you can deregister all fingerprints in fingerprint manager, then the alternative password would be cleared.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Tommy S. says
Can the Galaxy S5 be set for extra security? Use both the finger print & the password together? IE: Enter the password & then the finger scan?
simon says
Fingerprint scanner is a low security setting. password is the strongest security setting in Android.
No, you cannot combine two locking/unlocking methods.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Jess says
THANK YOU SO SO SO SO MUCH!
Joaquin Alberto Armenta says
How do u de-register the password
Kesh says
I have retried my fingerprint 15 time and now has gone into password mode only which I forgot. Is there any way I can go back to the fingerprint and to try it again. I don’t want to reset I have some wedding photos I don’t want to loose.
simon says
Rebooting the phone may allow you to try fingerprint again.
If the screen unlock requires fingerprint, you can use android device manager to unlock the phone with your Google account from your pc.
There’s no official way to reset the alternative password without resetting the phone if your fingerprint is not recognized. You may check with local Samsung service centre for help.
If it’s easy to reset such settings, it would be against the purpose of this security measure.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .0778066338 says
Thank you. I done it through the Android device manger.
Roxanne Nalumisa says
My Samsung Galaxy s5 constantly rejects my fingerprint and now no longer even lets me attempt it, requiring the alternative password, which of course, it does not recognize either, despite me remembering the password. Now what? Can’t even use this phone. Very disappointed in this purchase.
simon says
If you used fingerprint to unlock your phone, you can use android device manager to unlock the phone with your Google account (from your pc) .
But this will only unlock the screen for you; it will not reset your alternative password for fingerprint.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Lynne Stankus says
I set up one fingerprint, but it didn’t work all the time. I used to unlock it with my gmail password, and never set up an alternative password. I got tired of having to type the password, so I went back to pattern. Now it won’t recognize my fingerprint at all. When I go into finger scanner, I don’t have the three-dot menu, so I can’t deregister my current fingerprint. Is there a default alternative password if you never set one up?
simon says
There is no default alternative password for fingerprint scanner. Before you can register your fingerprint, an alternative password must be setup.
In fingerprint scanner, you tap fingerprint manager. Then you can find the 3 dots on top right.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Lynne Stankus says
No, the three dots disappear as soon as I tap finger scanner on my S5.
simon says
I never heard of this.
If you cannot get the 3 vertical dots menu option, you can tap and hold the left key (left to Home button, i.e., the recent apps key) to get menu options.
Anyway, if the problem persists after rebooting, you may have to reset your phone or visit Samsung service centre. Please backup all your data before resetting.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .alex says
did latest firmware update fix fingerprint login issues for you? Does the battery last longer after this update? some report that the phone feel snappier, but I am afraid to try the update myself, because of the bad experience with updating s4 before
simon says
Different s5 owners may have different stories. It’s up to you to apply the update or not.
There are no major issues in galaxy s5 update so far. I would recommend you to update.
For fingerprint login issues, it happens to a few s5 owners. Most users have no issues. Battery life is as good as before the update.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Lwin says
Hello, Fingerprint scanner/reader is disappeared in my Samsung Galaxy S5 so I cannot use my finger to unlock my mobile. I also could not remember my alternative password. I did try to locate my mobile with Android device manager but Google cannot locate my device too. Probably I didn’t turn on internet at my mobile before locking. Please guide me how to get back Fingerprint scanner/reader on my screen. Thanks
simon says
Did you try to reboot?
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Lwin says
Yes, I did reboot for 2-3 times already. It’s very strange for me that as far as I understand some devices lost the Fingerprint scanner/reader as users attempts it several times. But, for my case I didn’t attempt it several times. Also I didn’t notice the disappearance of Fingerprint scanner/reader instantly as I didn’t use my mobile frequently in a day. I have checked folders in my phone at my PC to back up the files and photos but no folders appear in the device too. So, I really don’t know what is going on with my Samsung Galaxy S5.
simon says
If you cannot unlock the phone with Google account, you porosity have to visit Samsung service centre. They probably will reset your phone.
You can download and install Kies 3 on your pc. This will install the correct USB driver for s5. In Kies 3, you can backup most contents in your phone.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .misha says
So, I read through all of this, and it didn’t answer my question. I know you can register 3 sets of finger prints, but the last time I tried to register a separate set of finger prints it didn’t accept mine nor my boyfriends finger prints. I even activated my Samsung account with the fingerprint scanner. My question is, can you use two sets on fingerprints at the same time? If so, how do I do this?
simon says
Yes, you can use up to 3 different fingerprints.
What error did you get when you registered the second and third fingerprints?
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .misha says
It would tell me that neither sets were registered to the phone. Had to use the alternative password.
simon says
You can deregister them, then register again. When register, make sure swipe many times with slightly different force.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .khushal says
The new update has made the accepted icon different and I do not like it, how do I change it
simon says
You cannot change it, unfortunately. You may try other third-party launchers if you really need something different.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .bonnie says
finger scanner not responding because I have a otter defender cover which, I guess, makes the swipe over the home button too short? looking for a solution so I don’t have to use password code and can continue to use a protective cover.
simon says
There are no known solutions for this. The Otterbox case/cover has relatively high edge and it is too close to the hone button. But this is necessary to give the advertised protection.
Samsung’s implementation of finger scanner in S5 requires swiping through the home button. This is very difficult when you have an Otterbox case/cover.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Frank says
Phone locked and asking for alternate password which I have forgot. Not showing fingerprint sensor.
How do I make the phone show the fingerprint scanner so I can unlock the phone ?
simon says
You can unlock the phone with your Google account from Android device manager from a pc.
Rebooting the phone should give you the finger print option.
It’s important to remember the alternative password.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Cristiann420 says
“An error has occurred with the finger print sensor. If this message appears repeatedly, restart your device.
Does Not Allow Me To Use THE Finger Print For Lock Screen OR Does Not Let Me Use THE Private Mode .
simon says
If restarting the phone doesn’t solve the problem, you need visit the service centre.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Gavin says
If you’re trying to change your type of phone security from a fingerprint to a pattern do you also need the alternative password?
simon says
Pattern lock always requires you to set up a new backup password. But you can user Google account to unlock the phone if you forget both of the pattern and the password without using Android device manager.
The alternative password for finger print is for fingerprint scanner. It is not related to the backup password for pattern lock.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Gavin says
No, well…. what I actually meant was after you’re already unlocked do you need another password also to change the type from fingerprint to a different type i.e. a pin or pattern lock?
simon says
If your fingerprint is accepted, it should never ask for the alternative password. In other words, alternstive password is asked only when your fingerprint is rejected.
Anyway, for your case, no, it should not ask.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Vishal says
My mum’s galaxy s5 got stolen. Fingerprint and password was enabled but she didn’t load any app to track the phone. Can samsung track her phone using serial number? Or can anyone use her phone by doing factory reset, creak etc etc ???
Shengwei simon says
By default, the location service is probably on, you can try to check it from Android device manager on a pc with your Google about. Just Google Android device manager then follow it.
If the phone is stolen, it’s easy to reset without knowing your password or fingerprints. Most data in the internal storage will be erased, but data in SD card will not.
In the warranty card and the box , you should have the IMEI number and serial number. Provide such info to police immediately. Your phone company also knows the location of the phone that using the sim card. But they probably will only provide such info to the police.
In addition, you should call your phone company to lock the sim card.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Rick Clephas says
If your mom is logged in on her phone with a samsung account you can track here phone on the samsung site.
http://content.samsung.com/mobile/us/contents/aboutn/findMyMobileIntro.do
julius caesar says
how can i retreive my private password?? thank you
simon says
No, there is no way to retrieve the password because it is hashed. For security reasons, Android and most apps do not save plain text password.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .T Star says
How do I disengage the integration of the fingerprint scanner from other applications? I only want it to unlock my phone, not other apps.
simon says
In settings – finger scanner, you can find it. It can only be used for screen unlock, PayPal login, website login.
You need manually enable them individually. By default, all is off.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Joshua Sykes says
My friend has a galaxy 5s but the finger scanner app is not on his phone…..how can he get the app on his phone?
Joshua Sykes says
I meant S5 duh
simon says
What is exactly the model number? Galaxy S5 duos (SM-G900FD) should have finger scanner.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .jam jam says
android device manager—yoose it
Yannsi Paniagua says
I have a message saying there was an error in the fingerprint sensor specifically “”AN ERROR HAS OCCURRED WITH THE FINGERPRINT SENSOR. IF THIS MESSAGE APPEARS REPEATEDLY, RESTART YOUR DEVICE.” of course i did soft reset, hard reset and nothing worked, backed up the phone and did factory reset and still not working.
simon says
If factory data reset doesn’t help and it doesn’t work in safe mode, it is probably a hardware issue.
Then you probably should visit the local service center. You cannot do anything if it is a hardware issue.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Kris W says
Read EVERYTHING. Trying to deregister fingerprints and forgot alt password. No one mentioned since the update, there are no dots in top right corner under Fingerprint Manager. When holding the “back” button, nothing happens either. Help?
simon says
Does the phone still accept your fingerprint?
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Hailey burgess says
My galaxy s5 will not let me use the finger scanner, everytime.i try to use it it tells me “an error has occurred if this messages shows up repeatedly reset your phone a try again” this has showed up for months.
simon says
As the message suggested, you may backup the phone, and reset the phone. Then you can try again.
Galaxy S5 manual: Galaxy S5 user guide/manuals (PDF)|| Galaxy S5 Guide: Galaxy S5 How-to guides || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .