Galaxy S5 Dust and Water Resistant

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• usb cover broke off under normal use ,after only 21 days of use. How to fix and am i going to have to replace this part every 21 days. is this covered by the warranty

  • I think this is the grey area of warranty. If you talk nicely, but firmly, most service centres will fix it for free.

    • I did put my s5 under a water tap for just a few seconds. Later I looked to my screen under light when it was off and have some purple things like it was burn .. But is everything working normal. Is that a problem ?

      • Not sure. But it is probably normal when you look at glass-like things under the sun.

      • the "blotches" are a result of the AMOLED creation process. every single AMOLED screen will have this to some extent, some worse than other.

  • If you would be careful you wouldn't have to replace it at all

    • Mom ? ...is that you?

• How does it protect water from entering the speakers?

  • You don't need any covers for the cover.

    You only need cover the USB port.

    • That doesn't really answer the question. I have a similar question as kyle and I think what he's trying to ask is : how does the speaker still work when it is exposed to water since the rubber on the back cover doesn't cover the speaker.

      • There will be no damage to the speaker if it is exposed to water.

        This doesn't mean it still work normally when immersed into water. You will barely hear the sound due to the damping of the water.

        This is similar to the touch screen. No damage to it, but the response is minimum in water.

        Please note, s5 is not designed to work in water. In some regions, damage due to water is not covered by Samsung warranty.

        • Will the speaker dry?

        • it should dry after a few hours. Then it works normally.

        • Is there a case you could recommend I use for underwater pics in the ocean? I was told this phone could withstand salt water as long as I didn't go beyond 3 ft (1m) & no longer than 30mins. If there's no options I'm selling my g5 for an i5c/s

        • There are many special cameras for this for underwater photography.

          S5 is not designed for such usage. Any generic water-proof case/cover should work. I cannot recommend because I never use any of them.

    • Just dropped my s5 in the shower(listening to a podcast), now the speakers are muffled like listening from another room thru water. Should I be concerned? I've only had it 3 weeks!

      • Let it dry for a few hours. If the speaker still does not work after 24 one day, you may visit Samsung service centre.

  • Do i have to get an protecter for head set n speaker for water??

    • Not necessary. But they have no harm.

• Can I take my Galaxy s5 in Salted Sea or Dirty Pond within 1 metre?

  • You should NOT try. You may have warranty issues.

    S5 is not water-proof. You are not supposed to immerse the phone in the water purposely (although some people tried it).

    • Its clearly that we shouldn't try it out; but my old phone gave up when i took it undeliberate with me in the sea. So you think the Samsung S5 could "survive" a 3minutes trip in salt water without any (big) damage?

      • It "should" have no damage if you make sure the USB cover is applied properly. Also, if should not go beyond 1m depth.

        For seawater, you'd better rinse it with fresh water after you take the phone out.

        In most regions, water damage may be not covered by warranty.

        • How can i check the warranty for my region? P.S. I'm having the issue with the speaker too although it only got wet today, can you tell me about the Samsung Service centre?

        • It depends on the region. When you bought the phone, in the package, there usually is a warranty card.

          In some regions, the warranty may be provided by some contractors. So, you need check with local Samsung office or refer to the warranty card.

        • Never mind the speaker is back to normal. Haha :) Great phone.

        • If it is wet, it may take a few hours to dry itself.

  • Hi Dip, if you want to take your phone in dirty or salty water why don't you get a SwimCell 100% waterproof bag for mobile phones. It can go down to 10m too and spend up to one hour in the water, then you don't have to worry about your phone at all :-)

• Should I get a waterproof case to be able to take it in the pool?

  • Yes, if you have to take it to the pool. S5 should not be immersed into water without a waterproof case.

  • Hi Emir, check out SwimCell 100% waterproof bag for phones, then you don't have to worry about your phone at all :-)

    • Thanks Amy! Living in Hawaii, I need it ocean proof

• can i take picture in the swimming pool within 1m with my s5?

  • Don't try! The screen is also not very responsive. You'd better to get some professional or special camera for such purposes.

    Anyway, water damage, in some regions, is NOT covered in Samsung warranty.

    • ok thx

      • I have a question does the little metal looking flap covering the USB/charger plugin (That comes on the phone) the USB cover you keep referring to. Or is that a separate purchase?

        • It's the one that comes with your phone. It's not necessary to buy it separately.

          The USB port must be convered to prevent water damages.

• My phone was exposed to minimal water in the shower and now the sound is minimal. I only had a shower half an hour ago but will it be covered by warranty if it doesn't improve?

  • When it is fully dry, it will very likely work as normal.

    The warranty in most regions does not cover water damage (even for Active versions). But most of the time, they may honor it.

• I took my s5 in the pool with me to record the family swimming from under the water. Everything works fine with the phone, but now the speaker sounds all distorted and very low sound. Is there any way I can fix this or will it fix itself????

  • Usually, once it's dry, the speaker should back to normal. But this may take at least a few hours.

• My phone is cracked, so what happens when I spill water or anything on it?

  • It may get damaged. Of course it depends on how the water enters the phone through cracks.

    • I dont understand...my screen is cracked also, but it is very liten! So deas that mean it is not water resistance any more??

      • If the screen is cracked, there will be no water resistance. You should get it repaired.

• Will the water harm the speaker or the headset jack if the s5 have been put in water

  • No, you need only cover the USB port.

    But you should not try. Water damage may be not covered by the standard warranty on your region.

• hey i tried my S5 in a glass of water but after that i noticed that the camera has a water inside that makes my camera so blurry. what should i do.?

  • Normally, this should not happen if you use the original back cover. But anyway, you may leave it for one or two days to see whether it's gone.

    If you can "see" water droplets inside, you should send the phone for repair immediately. Otherwise, the camera or even the phone may get permanently damaged.

    Please note galaxy s5 water resistant is not waterproof. It should survive from water spill; but you should not immerse it into water. In most regions Samsung's warranty doesn't cover water damage.

    • someone said if i use uncooked rice it will absorb the water ? is it true. ?

      • Probably, but you should treat it lightly. It's more or less entertainment. The dry rice may absorb moisture effectively by forming prous media (large surface area)

        For s5, if you can see the droplets, or you can see the fog after a few hours, send it for repair immediately.

• Can I listen to music underwater. For example swimming as long as it is no deeper than 1m for 30 minutes?

  • Not a good idea. You need a waterproof headphone. You will not hear anything from the speaker.

• So u can't put it in a pool under water with you

  • Galaxy S5 is not designed for such usage. The standard warranty doesn't cover water damage in most regions.

• Does warranty cover cracked glass? Its just the glass, the LCD and everything works fine.

  • You need check with local Samsung service centre. The warranty terms are different in different regions.

• HI
  i have the S5 , and I took it in the shower with me to listen to music
  but when I wanted to change the song the screen wasnt responsive at all when it was wet, I had to dry it up to be used
  is it how it should be, or is it faulty screen?
  I thought the IP67 lets you use the phone even if it is wet . :\

  • This is normal. The screen will be less sensitive when wet. If you really need it, you can increase the touch sensitivity.

    S5 is a consumer product, not professional one. The certification is more of less on protection (your s5 should not be damaged). But it's not designed for wet environment use.

    • ok thnx
      I already tried the increased sensitivity, but still it didnt work at all when the screen is wet
      it is disappointing
      :\

• Can I pee on it

  • It depends on: 1) how strong is your pee jet; 2).how far are you peeing at it; 3).how long can you pee; 4).when did you pee? the chemicals in your pee may be different in different times; 5)...........

    Anyway, if you accidently peed on it, clean it with water should be fine.

    • I love you Simon, hats off on your patience :p

• After bringing my phone in water for thirty seconds the volume up button won't work but the down button will. Is this covered by warranty???

  • You'd better check with local Samsung service center.

    The volume rocker seldom have this issue.

• My phone got wet and is stuck on headset mode. What should i do?

  • Wait until it is dry.

    Once it is dry, insert and remove a headset. This may trigger it to return to normal state.

    Of course, if there are any hardware damages, you have to visit local Samsung service centre.

    • This also happened to me, this morning around 8 I took a shower, my phone worked great all day, however I went into work at 730 I plugged in my headphones and listened to my music at lunch at 1230 I unplugged them and browsed on my phone when I started to receive a phone call I noticed it was still on headset mode, now it won't go off and I can't hear calls without my headphones or my music?!?!

      • you may try to shutdown the phone, remove the battery, wait one or two mins, put battery back, then reboot the phone.

• What size of memory card is best for this phone?

  • The capacity depends on your needs. Normally you can try to get a 32 go or even 64gb one.

    You should get a class 10 card if you want to save camera shots directly to SD card. Don't get any class 4 card. It is too slow and may affect your photo or videos.

• I accidentally dropped my S5..landed face down luckily it didnt crack but the camera lens glass cracked in the lower corner & caused the glass to shatter but not fall out... it still projects well but will water still seep through if I was to have a water type accident?..

  • Very likely, water will enter from these cracks or small gaps. Be careful.

    You may send it for repair. It should not be expensive.

• I took my S5 in the pool for barely 5 minutes and not below 2 feet at most. It's done. the screen doesn't respond at all now. Repairs are so espensive and i am hating my life right now.

• I have a small crack across the screen of my phone. You can barely even see it. Is my phone still water resistant?

  • Probably not. The glass seldom gets cracks.

• I dropped my S5 and made a dent in the aluminium.My battery cover is still tight but I can open it by using my fingernail in some tiny gaps.I was wondering if it is still dust and water resistant

  • Not sure. Bur normally a dent in the metal part should not be an issue if there is no deformation in plastic part. The tiny gap is probably normal. Water resistance replies on the rubbers inside.

• Hey Simon, my phone has a slight gap between its lcd and its frame out of the box, you will able to notice it if you look at it very closely, gap is on the right side of screen only, I am worried if it's still water resistant. . Help!

  • It is probably not an issue. Water resistance relies on the rubber underneath.

    Of course, if you can exchange it, you can try to get a better one.

• Hi have s5 it got soaked with rain as I left it on table outside for couple minutes samsung say they won't fix it but they say it is water resistant

  • I think this depends on local laws. Even for active version, in most regions, water damage is not covered by Samsung warranty.

    Water resistant is more or less just for a spill of coffee.

• my galaxy s5 puts water when I splash it on the water, it puts a littlebwater in the battery

  • That would be dangerous.

• i was in rain.. i tried using my phone and it was not working well. it was kind off handing.. then i wiped my screen with a cloth n it was working fine. so is that s5 will not work at all in rain. i cant call or anythng.. the touch goes num..?????

  • the phone was hanging i meant...

  • S5 is not designed for such usage. (don't trust commercials). Water resistant just means their should be no damage due to the water. It doesn't imply the phone is still fully functional under this condition.

• Can I take underwater photos when I have holiday in the swimming pool

  • You should not take underwater photos with Galaxy S5. Galaxy S5 is NOT designed for such usage. In most regions, water damage is not covered by Samsung warranty.

    Although there are some S5 owners showing their underwater photos with S5, you'd better not to try (not everyone can win lottery).

• Ok i wanna know as long as the battery part of it is clothes it can just put in water just like that???

  • It is water resistant, not water-proof. You should not put it in water in purpose.

    In most regions, water damage is NOT covered in the Samsung warranty.

• I got a little bit of water on my s5 from rain and now it is stuck in headphone mode. How do I fix this? I've done a battery pull for one hour, reset the phone, and it won't go away. I'm about to try a factory reset but I don't want to lose my things.

  • Normally, once it's try, it should recover. You can try to plug a headset, then remove it.

    Anyway, if the phone still refuses to leave that mode, you probably have to visit Samsung service center. Of course, before leaving, you can back up your data and try to preform a factory reset to see whether it works.

• My nephew knocked a pint of larger on my fone ... The phone is fine yet when I call somebody unless it's on loud speak I can't hear the receiving phone connecting, ringing or anything... will 5 his fix itself

  • Once it dries, the phone should be able to fix itself.

    If the problem persists after 2 or more days, you may have to visit local Samsung service center.

• i didn't cover my headset jack an had an error when i put it under the water tape ... it appeared the earphones are on in the notification bar ... i couldn't hear calls :/ or answer it ...... also now i cant volume up or down through the headset :/ or pause music or answer calls ...... but i can hear music ..... help me pls

  • Normally, it's not necessary to cover headset jack. You only need cover the USB port.

    You may wait about one day to see whether it can recover itself.

    You can also shutdown the phone, remove the battery, wait a few mins, then put the battery back and try again.

    In the worst scenario, if there is any water damage, you may have to visit local Samsung service centre.

• Hey I have galaxy s5 active for how long it can be in the water?

  • You should not put it in water even for the active version. Water damage is not covered in Samsung warranty on most regions.

    Theoretically, if the depth is less than 0.5m, it should last at least 30 mins. But don't try.

• Can I take Photos or video with galaxy s5 underwater upto 1m for 10 to 20 min....

  • No, you should use some specialized camera. Galaxy S5 is not designed for such usage.

• Can I take galaxy s5 under water pool for upto 10 min. Without using it ....
  And
  Use phone while raining like taking calls or listen music

  • You should NOT try this deliberately. Water and dust resistant is a kind of protection. In case you spill coffee on the phone or the phone falls to the toilet, your S5 may be safe. But Galaxy S5 was NOT designed for use in water.

    In most regions, water damage may be not covered by the warranty.

• What happens if to the speaker?
  If it makes contact with water

  • Normally, after it dries, the speaker would work as usual.

    Please note, some chemicals in the water (e.g., in the pool) may still cause some erosion or damage.

• So I put my phone in a pool that you would buy at walmart and it was working perfect than I checked my speakers and there not working what can I do and well warranty cover that?

  • It depends. In most regions, water damage is not covered by the warranty.

    Please note, the speaker may take long time to dry.

• I got water damage on my s5. Can the Samsung services fix it no matter free or for money?

  • You need visit the local service center.

    It depends on the damage.

• Simon,
  Have you not read the 100's of complaints on the internet about this single part - the USB cover for the Galaxy S5? My wife and I bought two in March 2014 and both have a broken USB cover. I thought I had it covered with the $20 a month insurance I purchased with the phones but apparently there is a $100 deductible so the insurance is wasted. The replacement part sells for as little as $5 on the internet and YouTube videos show that it takes less than 30 minutes to replace. This being the case, it would seem Samsung would stand behind its product and be proactive about providing a fix for EVERYONE who has one of these phones because all owners will have the same problem soon. I am a big believer in Samsung quality and have four TV's, a refrigerator, and these two phones.

  • Luckily, for mine, there are no issues so far.

    If it's broken, it may be covered by the warranty. Of course, this depends on local laws.

• hey simon i tried to wet my s5 on the faucet (i didnt submerge it) and then i realized when i opened the back case some water went inside (but not up to the rubber part) should i be worried?

  ps. is the camera lens scratchproof? is it okay to put it in flat surfaces that might hit the lens?

  • You can just clean and dry it. Usually it should not be an issue.

    No, I don't think the lens cover is scratch proof. But it should be fine to put it on a flat surface.

• I dropped my phone in bowl of water for only at least 2 seconds then it only displays black screen.

  • If the phone cannot be turne on, you should remove the back cover, remove the battery, wipe any water inside, and visit local Samsung service center for a repair.

    BTW, did you forget to cover the USB port, or did you change the back cover?

    • nope it was tightly closed at that time.

• People do no when they say it water resistant it not actually waterproof. It wouldn't be affected if u were stuck In the rain but not go swimming with it me I'm not gonna be that careless even if it is water resistant I ain't stupid to take my phone out when it raining a phones made to be used aa a phone nothing more and everyone lost sight of that yes I have the s5 but I regret getting it and as soon as I get upgrade at end of the year bye bye s5 hello iPhone 6 too many problems with the s5 dust got into the speaking mic not supposed to u can't even use the phone when it raining it overheats burns to touch and battery drains to fast

  • If you are caught in the rain with both S5 and 5s, very likely, your 5s will get water damage, and s5 will not. This is the real meaning of water resistant. Plain and simple.

    Water resistant does not means it is designed for working in rain or in water.

• I put my S5 in my pool, going no more then 1 foot or 2 underwater. I filmed a few videos of the kids jumping in. I had to use the volume buttons to take pictures. When using the video camera, I had to start and stop it out of the water. The touch screen becomes completely useless when wet (anything more then a few drops made the screen act very wierdly). Being extra cautious, I immediately disassembled my phone to make sure it was dry inside. It was not! Note the USB port was closed. I noticed a little bit of dampness when I took the back cover off. I immediately dried it off and re-assembled. I would not recommend taking it in the pool or ocean on a regular basis. I would not recommend leaving it in the water for a long time. Its nice to know that its water resistant, for that unfortunate time it gets wet, but I would not rely on this to stay water tight at any time during it's lifespan.

  • Thank you for sharing the info.

  • it is clearly NOT designed for underwater use. that is why you experienced difficulty with the touch screen and camera functions. it is not to be purposely submerged and used in water. it is designed for a random spill or quick splash of liquid. how do people not understand this. if you want to take photos underwater I suggest a go pro with water PROOF casing. not a water resistant phone with no case.

• My phone dropped in water and I can't phone nor receive calls and my camera nor working everything works 100 percent what can I do ?

  • If it is not working, you should visit local Samsung service centre to repair it.

• I put my s5 in the pool just for 3 seconds no more than 1 feet and now I my speaker it's not working very well what can I do?

  • If it does not work after one day, you probably have to visit local Samsung service centre to repair it.

    Of course, before going to the service centre, you can try to shoutdown the phone, remove the battery, wait a few mins, put the battery back, then reboot the phone to see whether it works.

• My screen has a small crack on the front, would it still be water resistant? And I honestly don't know how it cracked, kind-of scared me!

  • Probably not. You may paste a screen protector if you don't plan to repair it.

• When we went to the Samsung Centre, the lady says that i could set up the camera before going underwater and she says its waterproof because they had a demonstration. Is it really true or what?

  • She should tell you water damage probably is NOT covered by their warranty.

    It is not designed to use under the water. Get a water-proof bag or some professional tools if you really want to use it under water.

• Can i use the S5 in the rain for 2-3hours it will damage or not.

  • Galaxy S5 is NOT designed for the usage in such environment. The water resistant means the phone can survive from waters. For example, if you were caught in a rain with phone in the pocket, the water resistant may protect your phone from water damage.

    When the screen has water, it will be less responsive. The speaker/earpiece may not work properly when it is covered by water.

    Please note, although Samsung advertise the water resistant feature, in most regions, water damage is not covered by warranty.

    • Although S5 is Not design to immersed in water but how much time it can stay in water ? And while raining can we receive the incoming calls for at least how much time?if it is important calls.

      • About 30 mins. But I don't think you want to try your luck.

        Receiving calls in rain should not cause any damages to the phone. The problem is the screen may be not so responsive and the speaker or earpiece may not produce sound as you want.

• Hello!i used my S5 to take pictures in the sea,after that i rinsed it with clean bottled water,it worked perfectly that day but the second day when i woke up there was no answer from my touchscreen,i left it like that at home because i couldn't use it and after one day and a half more or less, the touch screen started to respond slowly,and now it's perfectly working..the only problem that i have is that the notification led is not working anymore.if i will take it to the waranty they will have to fixed it right? Thank you!

  • If it is clear the damage is due to water, they may ask you to pay for the repair. Of course, they need show you the evidence the damage is due to water.

    Anyway, it depends on each service centre....

    • It's really funny because they say water resistant and 1m underwater for 30 minutes,and now you say it is possible to ask me to pay :))...and beside that i have some small gaps between the touchscreen and the frame..i think this also might be the problem..you said it depends on the region if the waranty repairs water damages,i am in Austria,you know something about that?Thank you!

      • First, this is a community site and is not affiliated to Samsung.

        You should contact Samsung or its agents as indicated in the warranty card for official answers.

        • Oh,ok..i'm sorry.i thought this might be an official site..thanks anyway for the answers..

• I cleaned my phone with a wet paper towel and the speaker stopped working properly. Sounded fuzzy and the headset kept saying it was plugged in, when it was not. Called Verizon and they tried to charge me $100 for a replacement. Called samsung and they won't replace. Told me to go to best buy and have one of their guys inspect it, and they will consider repairing it. Ridiculous! A water resistant phone shouldn't malfunction from a little water, and I shouldn't get the run around when asking for a replacement or repair. I was a long time samsung user...may just have to switch brands now. So sad. I really loved this phone.

  • You may let it dry itself. After a few hours, you may remove the battery, wait a few mins, then put it back. Check the phone again.

• what if i go hiking and i just out it under water,possibly six inches for thirty seconds,is thats safe,will it damage the phone

  • nobody knows. But normally, it should not cause any damage (make sure the USB cover is on).

    But please note, in most regions, water damage is not covered by standard warranty.

• will the devoce get slow after seven or eight months

  • All devices may suffer from this issue. You can always clean the cache, wipe the cache partition it make it faster.

    But anyway, this should not be a real problem for S5 due to its good hardware specs.

• Yesterday I took my Samsung Galaxy s5 to the beach and I dropped it in the salt water and ever since that happened it hasn't been working, the screen is black and nothing works I put the phone in a bag of rice over night and still nothing. Please help!!!!

  • You should send it to the service centre immediately. You need dry and clean inside; otherwise, the parts will be damaged faster.

• Simon, do you get tired answering the same questions over and over and over?

  • Not exactly. I can understand that not all people are patient enough to read all comments.

• My friend took my S5 into the ocean and took underwater pictures with it and now it is not turning on. The battery drained really fast from 100% to about 15% in like 30 mins. Now when I plug it in, nothing pops up and the screen is black. No "charging" display or anything. I rinsed the phone off with fresh water to maybe stop the crystallization of the salt but I HAVE NO IDEA what to do ...(I also tried taking out the battery and back cover to possibly air dry but still nothing) Help please!

  • You'd better to visit Samsung service center to check the phone. If water damage is on the usb connector, the repair should nor expensive. If it's on the board,it can be expensive to replace the board.

    In most regions water damage is not covered under Samsung warranty.

• is galaxy s5 compatible(even if not advised) with immersion in mainstream swimming pools(chlorinated) and immersion in seawater?

  • will the s5 also be damaged or affected in any way if you immerse it in a swimming pool or take it in for a dip in the beach?thanks

    • Yes, your galaxy s5 may be damaged and Samsung will not cover it under normal warranty.

  • No, don't try your luck. Water damage of galaxy s5 is not covered by warranty.

• My galaxy s5 was charging and a cup of coffee was spilled and got on speaker and charging port. Still works and dabbed dry with a tissue. Any suggestions.

  • The speaker should be ok. It's hard to say for USB port as the port cover is not on.

    If it still works, then it's hard to check the problem.

• I have a crack on the front of my samsung s.5. Is it still safe bringing it in the shower ?

  • No, you should not.